.crm-page {
  --crm-accent: #2f6f73;
  --crm-accent-soft: #e9f2f2;
  --crm-warning: #a66f16;
  --crm-danger: #b8462c;
}

.crm-summary-band {
  display: grid;
  grid-template-columns: repeat(6, minmax(0, 1fr));
  margin-bottom: 12px;
  overflow: hidden;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fff;
}

.crm-metric {
  min-width: 0;
  padding: 14px 16px;
  border-right: 1px solid var(--line);
}

.crm-metric:last-child { border-right: 0; }
.crm-metric span { display: block; color: var(--muted); font-size: 12px; font-weight: 800; }
.crm-metric strong { display: block; margin-top: 5px; font-size: 24px; font-variant-numeric: tabular-nums; }
.crm-metric.is-risk strong { color: var(--crm-danger); }

.crm-source-health {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 14px;
  min-height: 46px;
  margin-bottom: 12px;
  padding: 10px 14px;
  border: 1px solid #e7d6b7;
  border-left: 4px solid var(--crm-warning);
  border-radius: 7px;
  background: #fffaf0;
  color: #6f521c;
  font-size: 13px;
  font-weight: 800;
}

.crm-source-health.is-verified {
  border-color: #cde0d7;
  border-left-color: var(--green);
  background: #f3faf6;
  color: var(--green);
}

.crm-panel { padding: 0; overflow: hidden; }
.crm-panel .crm-panel-head { margin: 0; padding: 16px; gap: 16px; }
.crm-panel-head > div:first-child { min-width: 230px; }
.crm-toolbar { display: flex; align-items: center; justify-content: flex-end; gap: 8px; flex-wrap: wrap; }
.crm-toolbar input[type="search"] { width: min(330px, 40vw); }
.crm-check { display: inline-flex !important; align-items: center; gap: 7px; color: var(--ink) !important; font-size: 12px; font-weight: 800; }
.crm-check input { width: 16px !important; min-width: 16px !important; height: 16px !important; }

.crm-owner-dashboard { margin-bottom: 12px; }
.crm-owner-dashboard .eyebrow { margin: 0 0 4px; color: var(--crm-accent); font-size: 10px; font-weight: 900; letter-spacing: .12em; }
.crm-staff-cockpit { --cockpit-navy: #17353c; --cockpit-mint: #42a88b; --cockpit-blue: #4c7f9f; }
.crm-staff-cockpit-hero {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 24px;
  margin-bottom: 12px;
  padding: 22px 24px;
  overflow: hidden;
  border-radius: 10px;
  background: linear-gradient(125deg, #102b31 0%, #1e5055 63%, #2b746c 100%);
  color: #fff;
  box-shadow: 0 12px 30px rgba(21, 56, 61, .16);
}
.crm-staff-cockpit-hero .eyebrow { margin: 0 0 7px; color: #9ee1cf; font-size: 10px; font-weight: 900; letter-spacing: .16em; }
.crm-staff-cockpit-hero h2 { margin: 0; color: #fff; font-size: 25px; }
.crm-staff-cockpit-hero > div:first-child > span { display: block; max-width: 720px; margin-top: 8px; color: #d3e7e5; font-size: 12px; line-height: 1.6; }
.crm-staff-cockpit-badge { display: grid; gap: 4px; min-width: 250px; padding: 12px 14px; border: 1px solid rgba(255,255,255,.18); border-radius: 8px; background: rgba(255,255,255,.08); }
.crm-staff-cockpit-badge strong { color: #fff; font-size: 12px; }
.crm-staff-cockpit-badge span { color: #cce1df; font-size: 10px; }
.crm-staff-filter-panel { margin-bottom: 12px; }
.crm-staff-coverage { margin: 10px 16px 14px; padding: 9px 12px; border: 1px solid #e8c875; border-radius: 7px; background: #fff8df; color: #765619; font-size: 10px; font-weight: 800; line-height: 1.5; }
.crm-staff-coverage.is-complete { border-color: #a9d9ca; background: #edf9f5; color: #286a5b; }
.crm-staff-cockpit-summary { grid-template-columns: repeat(8, minmax(0, 1fr)); }
.crm-staff-cockpit-metric { min-width: 0; padding: 13px 14px; border-top: 3px solid #9ba9ae; border-right: 1px solid var(--line); background: #fff; }
.crm-staff-cockpit-metric:last-child { border-right: 0; }
.crm-staff-cockpit-metric span, .crm-staff-cockpit-metric small { display: block; color: var(--muted); font-size: 9px; font-weight: 800; }
.crm-staff-cockpit-metric strong { display: block; margin: 5px 0 3px; color: #192d34; font-size: 22px; font-variant-numeric: tabular-nums; }
.crm-staff-cockpit-metric.is-total { border-top-color: var(--cockpit-navy); }
.crm-staff-cockpit-metric.is-following { border-top-color: var(--cockpit-blue); }
.crm-staff-cockpit-metric.is-intent { border-top-color: #c89a2d; }
.crm-staff-cockpit-metric.is-won { border-top-color: var(--cockpit-mint); }
.crm-staff-cockpit-metric.is-lost { border-top-color: #c86655; }
.crm-staff-cockpit-metric.is-invalid { border-top-color: #7e8990; }
.crm-staff-cockpit-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin-bottom: 12px; }
.crm-staff-cockpit-panel { min-width: 0; }
.crm-staff-trend-panel { grid-column: 1 / -1; }
.crm-staff-trend { min-height: 190px; padding: 16px; overflow-x: auto; }
.crm-staff-trend-chart { display: grid; grid-auto-columns: minmax(48px, 1fr); grid-auto-flow: column; align-items: end; gap: 9px; min-width: 560px; height: 160px; }
.crm-staff-trend-chart article { display: grid; grid-template-rows: 20px minmax(0, 1fr) 18px; align-items: end; height: 100%; text-align: center; }
.crm-staff-trend-chart strong { color: #25434a; font-size: 10px; font-variant-numeric: tabular-nums; }
.crm-staff-trend-chart article > div { position: relative; height: 100%; border-radius: 5px 5px 2px 2px; background: #edf3f3; }
.crm-staff-trend-chart i { position: absolute; right: 0; bottom: 0; left: 0; min-height: 2px; border-radius: 5px 5px 2px 2px; background: linear-gradient(180deg, #55b89c, #2f6f73); }
.crm-staff-trend-chart span { color: var(--muted); font-size: 9px; }
.crm-staff-trend-chart article.is-unsynced strong { color: #9a6a19; }
.crm-staff-trend-chart article.is-unsynced > div { border: 1px dashed #d9b45f; background: repeating-linear-gradient(135deg, #fff8e3, #fff8e3 5px, #f7e9bd 5px, #f7e9bd 10px); }
.crm-staff-trend-chart article.is-unsynced i { display: none; }
.crm-staff-trend-chart article.is-partial strong { color: #1f5f8b; }
.crm-staff-trend-chart article.is-partial > div { border: 1px dashed #8fb6d4; }
.crm-staff-ranking { display: grid; gap: 10px; padding: 4px 16px 16px; }
.crm-staff-ranking article { display: grid; gap: 6px; }
.crm-staff-ranking article > div:first-child { display: flex; align-items: center; justify-content: space-between; gap: 12px; }
.crm-staff-ranking strong { color: #24373e; font-size: 11px; }
.crm-staff-ranking span { color: var(--muted); font-size: 9px; text-align: right; }
.crm-staff-ranking-bar { height: 7px; overflow: hidden; border-radius: 999px; background: #edf1f2; }
.crm-staff-ranking-bar i { display: block; height: 100%; min-width: 0; border-radius: inherit; background: var(--cockpit-blue); }
.crm-staff-ranking article.is-intent .crm-staff-ranking-bar i { background: #c89a2d; }
.crm-staff-ranking article.is-won .crm-staff-ranking-bar i { background: var(--cockpit-mint); }
.crm-staff-ranking article.is-lost .crm-staff-ranking-bar i { background: #c86655; }
.crm-staff-ranking article.is-invalid .crm-staff-ranking-bar i { background: #7e8990; }
.crm-staff-alerts { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 9px; padding: 4px 16px 16px; }
.crm-staff-alerts article { display: grid; gap: 4px; min-width: 0; padding: 11px; border-left: 3px solid var(--cockpit-blue); border-radius: 6px; background: #f5f8f8; }
.crm-staff-alerts article.is-intent { border-left-color: #c89a2d; background: #fffaf0; }
.crm-staff-alerts article.is-won { border-left-color: var(--cockpit-mint); background: #f2faf7; }
.crm-staff-alerts article.is-lost, .crm-staff-alerts article.is-invalid { border-left-color: #c86655; background: #fff7f5; }
.crm-staff-alerts strong { color: var(--muted); font-size: 9px; }
.crm-staff-alerts b { color: #22343b; font-size: 13px; }
.crm-staff-alerts span { color: #536269; font-size: 9px; line-height: 1.5; }
.crm-staff-quality { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 9px; padding: 4px 16px 16px; }
.crm-staff-quality article { display: grid; gap: 4px; min-width: 0; padding: 12px; border-radius: 6px; background: #f5f8f8; }
.crm-staff-quality article.is-ok { border-top: 3px solid var(--cockpit-mint); }
.crm-staff-quality article.is-risk { border-top: 3px solid #c86655; background: #fff7f5; }
.crm-staff-quality span, .crm-staff-quality small { color: var(--muted); font-size: 9px; }
.crm-staff-quality strong { color: #22343b; font-size: 13px; }
.crm-staff-detail-panel { margin-bottom: 12px; }
.crm-owner-filters { align-items: end; }
.crm-owner-filters label { display: grid; gap: 5px; color: var(--muted); font-size: 10px; font-weight: 900; }
.crm-owner-filters select { min-width: 170px; }
.crm-owner-filters input[type="date"] { width: 142px; min-width: 142px; }
.crm-owner-scope {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  padding: 11px 16px;
  border-top: 1px solid var(--line);
  border-bottom: 1px solid var(--line);
  background: #f5f8f8;
}
.crm-owner-scope div { display: grid; gap: 3px; }
.crm-owner-scope strong { color: #17383a; font-size: 13px; }
.crm-owner-scope span, .crm-owner-scope small { color: var(--muted); font-size: 11px; }
.crm-owner-list-host { min-width: 0; padding: 12px; background: #f4f6f7; }
.crm-owner-list-wrap { overflow-x: auto; border: 1px solid #dce5e5; border-radius: 9px; background: #fff; box-shadow: 0 2px 8px rgba(25, 52, 55, .04); }
.crm-owner-list { width: 100%; min-width: 1260px; border-collapse: collapse; }
.crm-owner-list.crm-store-list { min-width: 980px; }
.crm-owner-list.crm-staff-list { min-width: 900px; }
.crm-owner-list th, .crm-owner-list td { padding: 10px 9px; border-bottom: 1px solid #e7ecec; text-align: right; white-space: nowrap; }
.crm-owner-list thead th { position: sticky; top: 0; z-index: 1; background: #f5f8f8; color: var(--muted); font-size: 10px; font-weight: 900; }
.crm-owner-list thead button { display: inline-flex; align-items: center; justify-content: flex-end; gap: 4px; min-height: 0; padding: 0; border: 0; background: transparent; color: inherit; font: inherit; }
.crm-owner-list thead button:hover { color: var(--crm-accent); }
.crm-owner-list thead button span { min-width: 9px; color: var(--crm-accent); }
.crm-owner-list tbody tr:last-child td { border-bottom: 0; }
.crm-owner-list tbody tr:hover td { background: #f7fbfa; }
.crm-owner-list .crm-owner-person-heading, .crm-owner-list td:first-child { text-align: left; }
.crm-owner-person { display: grid; grid-template-columns: 34px minmax(150px, 1fr); align-items: center; gap: 9px; }
.crm-owner-person h3 { margin: 0; color: #17262d; font-size: 13px; }
.crm-owner-person p { margin: 3px 0 0; color: var(--muted); font-size: 9px; }
.crm-owner-store { display: grid; gap: 3px; min-width: 180px; text-align: left; }
.crm-owner-store strong { color: #17262d; font-size: 12px; }
.crm-owner-store span { color: var(--muted); font-size: 9px; }
.crm-store-list tbody tr[data-crm-staff-store] { cursor: pointer; }
.crm-owner-list .crm-owner-avatar { width: 32px; height: 32px; font-size: 13px; }
.crm-owner-number strong, .crm-owner-rate strong { color: #26363d; font-size: 13px; font-variant-numeric: tabular-nums; }
.crm-owner-number.is-total strong { color: #17262d; font-size: 16px; }
.crm-owner-number.is-alert strong { color: var(--crm-danger); }
.crm-owner-number.is-active strong { color: var(--crm-accent); }
.crm-owner-number.is-won strong, .crm-owner-rate strong { color: var(--green); }
.crm-owner-action { text-align: center !important; }
.crm-owner-action button { min-height: 30px; padding: 5px 9px; font-size: 10px; }
.crm-owner-action span { color: var(--crm-danger); font-size: 10px; font-weight: 900; }
.crm-owner-list tr.is-unmatched td { background: #fff9f7; }
.crm-owner-list tr.is-unmatched .crm-owner-avatar { background: var(--crm-danger); }
.crm-owner-avatar { display: grid; place-items: center; width: 42px; height: 42px; border-radius: 50%; background: var(--crm-accent); color: #fff; font-size: 17px; font-weight: 900; }
.crm-owner-empty { display: grid; justify-items: center; gap: 5px; padding: 50px 20px; color: var(--muted); }
.crm-owner-empty strong { color: #33434a; }
.crm-staff-mapping { margin-bottom: 12px; }
.crm-staff-mapping > summary { display: flex; align-items: center; justify-content: space-between; gap: 16px; padding: 14px 16px; cursor: pointer; list-style: none; }
.crm-staff-mapping > summary::-webkit-details-marker { display: none; }
.crm-staff-mapping > summary > span:first-child { display: grid; gap: 3px; }
.crm-staff-mapping > summary strong { font-size: 14px; }
.crm-staff-mapping > summary small { color: var(--muted); font-size: 10px; }
.crm-staff-mapping > summary > span:last-child { color: var(--crm-accent); font-size: 11px; font-weight: 900; }
.crm-staff-mapping[open] > summary { border-bottom: 1px solid var(--line); }
.crm-staff-mapping[open] > summary > span:last-child { font-size: 0; }
.crm-staff-mapping[open] > summary > span:last-child::after { content: "收起维护"; font-size: 11px; }
.crm-staff-unmatched-panel { margin-bottom: 12px; border-left: 4px solid var(--crm-danger); background: #fffaf8; }
.crm-staff-unmatched-list { display: grid; grid-template-columns: repeat(auto-fit,minmax(280px,1fr)); gap: 10px; padding: 0 16px 16px; }
.crm-staff-unmatched-list article { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 12px; border: 1px solid #efcbc3; border-radius: 8px; background: #fff; }
.crm-staff-unmatched-list article > div { display: grid; gap: 3px; min-width: 0; }
.crm-staff-unmatched-list strong { color: #773c31; font-size: 12px; overflow-wrap: anywhere; }
.crm-staff-unmatched-list span, .crm-staff-unmatched-list small { color: var(--muted); font-size: 9px; }
.crm-staff-unmatched-list button { flex: 0 0 auto; padding: 7px 10px; font-size: 10px; }

.crm-security-note {
  display: flex;
  justify-content: space-between;
  gap: 16px;
  padding: 9px 16px;
  border-top: 1px solid var(--line);
  background: #f7f9fa;
  color: var(--muted);
  font-size: 11px;
  font-weight: 800;
}

.crm-table-wrap { border-width: 1px 0 0; border-radius: 0; }
.crm-table { min-width: 1050px; }
.crm-table th { white-space: nowrap; }
.crm-table td { vertical-align: top; }
.crm-table tr[data-crm-lead-id] { cursor: pointer; }
.crm-table tr[data-crm-lead-id]:hover td { background: #f3f8f8; }
.crm-cell-main { display: grid; gap: 4px; }
.crm-cell-main strong { font-size: 13px; }
.crm-cell-main small { color: var(--muted); font-size: 11px; overflow-wrap: anywhere; }
.crm-cell-inline { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; }
.crm-empty { padding: 28px 12px !important; color: var(--muted); text-align: center; }

.crm-badge {
  display: inline-flex;
  align-items: center;
  width: fit-content;
  min-height: 23px;
  padding: 3px 8px;
  border-radius: 999px;
  background: var(--crm-accent-soft);
  color: var(--crm-accent);
  font-size: 11px;
  font-weight: 900;
}

.crm-badge.is-review, .crm-badge.is-overdue { background: var(--soft-red); color: var(--crm-danger); }
.crm-badge.is-warning { background: var(--soft-amber); color: var(--crm-warning); }
.crm-badge.is-won, .crm-badge.is-done { background: var(--soft-green); color: var(--green); }
.crm-badge.is-muted { background: #eef1f3; color: var(--muted); }

.crm-review-grid, .crm-analysis-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
}

.crm-review-grid .panel, .crm-analysis-grid .panel { min-width: 0; }
.crm-review-list, .crm-analysis-list { display: grid; gap: 8px; }
.crm-review-item {
  display: grid;
  gap: 5px;
  padding: 11px;
  border: 1px solid var(--line);
  border-radius: 7px;
  background: #fafbfb;
}
.crm-review-item strong { font-size: 13px; overflow-wrap: anywhere; }
.crm-review-item span { color: var(--muted); font-size: 11px; overflow-wrap: anywhere; }

.crm-analysis-row { display: grid; grid-template-columns: minmax(80px, 1fr) 2fr auto; align-items: center; gap: 10px; }
.crm-analysis-row span { min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; font-size: 12px; font-weight: 800; }
.crm-analysis-track { height: 8px; overflow: hidden; border-radius: 999px; background: #edf1f2; }
.crm-analysis-track i { display: block; height: 100%; border-radius: inherit; background: var(--crm-accent); }
.crm-analysis-row strong { font-size: 12px; font-variant-numeric: tabular-nums; }

.modal-panel.crm-detail-modal {
  inset: 24px auto auto 50%;
  width: min(1120px, calc(100vw - 36px));
  max-height: calc(100vh - 48px);
  transform: translateX(-50%);
  grid-template-rows: auto minmax(0, 1fr) auto;
}

.modal-panel.crm-form-modal {
  inset: 48px auto auto 50%;
  width: min(760px, calc(100vw - 36px));
  max-height: calc(100vh - 96px);
  transform: translateX(-50%);
  grid-template-rows: auto minmax(0, 1fr);
}

.crm-detail-body { min-height: 0; overflow: auto; padding-right: 4px; }
.crm-detail-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 10px; }
.crm-detail-card { min-width: 0; padding: 12px; border: 1px solid var(--line); border-radius: 7px; background: #fff; }
.crm-detail-card.crm-detail-wide { grid-column: span 2; }
.crm-detail-card.crm-detail-chat { grid-column: 1 / -1; }
.crm-detail-card.crm-detail-address { grid-column: span 3; }
.crm-detail-card h3 { margin: 0 0 10px; font-size: 13px; }
.crm-detail-kv { display: grid; gap: 7px; }
.crm-detail-kv div { display: grid; grid-template-columns: 92px minmax(0, 1fr); gap: 9px; }
.crm-detail-kv dt { color: var(--muted); font-size: 11px; font-weight: 800; }
.crm-detail-kv dd { min-width: 0; margin: 0; overflow-wrap: anywhere; font-size: 12px; font-weight: 800; }
.crm-detail-list { display: grid; gap: 7px; }
.crm-detail-list > div { display: grid; gap: 4px; padding: 8px; border-radius: 6px; background: #f5f7f8; }
.crm-detail-list strong { font-size: 12px; overflow-wrap: anywhere; }
.crm-detail-list span { color: var(--muted); font-size: 11px; overflow-wrap: anywhere; }
.crm-detail-actions { display: flex; justify-content: flex-end; gap: 8px; flex-wrap: wrap; padding-top: 12px; border-top: 1px solid var(--line); }
.crm-chat-count { margin: -5px 0 10px; color: var(--muted); font-size: 11px; }
.crm-chat-load-controls { display: flex; align-items: center; justify-content: space-between; gap: 10px; margin: -5px 0 10px; color: var(--muted); font-size: 11px; }
.crm-chat-load-controls > div { display: flex; align-items: center; justify-content: flex-end; gap: 6px; flex-wrap: wrap; }
.crm-chat-load-controls button { min-height: 30px; padding: 5px 9px; font-size: 11px; }
.crm-chat-load-controls strong { color: #287a55; font-size: 11px; }
.crm-chat-gap { display: grid; gap: 2px; margin: 0 0 10px; padding: 8px 10px; border-left: 3px solid #d97706; border-radius: 6px; background: #fff8eb; color: #7c4a03; font-size: 11px; }
.crm-chat-gap strong { font-size: 12px; }
.crm-chat-thread { display: grid; gap: 3px; max-height: 600px; overflow: auto; padding: 6px 16px 16px; border: 1px solid #edf0f3; border-radius: 8px; background: #f6f7f9; }
.crm-chat-message { display: grid; grid-template-columns: 42px minmax(0, 1fr); gap: 12px; width: 100%; padding: 10px 0; border-bottom: 1px solid #eceff2; }
.crm-chat-message:last-child { border-bottom: 0; }
.crm-chat-avatar { display: grid; place-items: center; width: 40px; height: 40px; border-radius: 50%; background: #ffd95f; color: #fff; font-size: 20px; }
.crm-chat-message.is-service .crm-chat-avatar { background: #4f82f7; }
.crm-chat-main { min-width: 0; }
.crm-chat-message header { display: flex; align-items: baseline; justify-content: flex-start; gap: 12px; color: #989da8; font-size: 12px; }
.crm-chat-message header strong { color: #30343b; font-size: 13px; font-weight: 700; }
.crm-chat-message p { margin: 7px 0 0; white-space: pre-wrap; overflow-wrap: anywhere; color: #20242a; font-size: 14px; line-height: 1.65; }
.crm-chat-attachment { display: block; width: fit-content; max-width: min(420px, 100%); margin-top: 8px; color: var(--crm-accent); text-decoration: none; }
.crm-chat-attachment img { display: block; max-width: 100%; max-height: 280px; border: 1px solid #e4e7eb; border-radius: 6px; background: #fff; object-fit: contain; }
.crm-chat-attachment span { display: inline-block; padding: 8px 10px; border-radius: 6px; background: #fff; font-size: 12px; font-weight: 800; }
.crm-chat-fact-title { margin-top: 14px !important; }
.crm-chat-locked { padding: 20px; border-radius: 7px; background: #f5f7f8; color: var(--muted); text-align: center; }
.crm-address-full { padding: 10px 12px; border-radius: 6px; background: #f5f7f8; font-size: 13px; font-weight: 800; line-height: 1.6; overflow-wrap: anywhere; }
.crm-address-full span { display: block; color: var(--muted); font-size: 11px; }
.crm-address-full strong { display: block; margin-top: 3px; }
.crm-address-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 8px; margin: 10px 0 0; }
.crm-address-grid div { min-width: 0; }
.crm-address-grid dt { color: var(--muted); font-size: 11px; font-weight: 800; }
.crm-address-grid dd { margin: 3px 0 0; overflow-wrap: anywhere; font-size: 12px; font-weight: 800; }
.crm-address-grid .crm-address-detail { grid-column: 1 / -1; }
.crm-address-source { margin: 8px 0 0; color: var(--muted); font-size: 11px; }

.crm-situation {
  grid-column: 1 / -1;
  padding: 14px;
  border: 1px solid var(--line);
  border-top: 3px solid var(--crm-accent);
  border-radius: 7px;
  background: #fbfcfc;
}
.crm-situation-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 16px; }
.crm-situation-head h3 { margin: 0 0 5px; font-size: 14px; }
.crm-situation-head p { margin: 0; color: #44515b; font-size: 11px; line-height: 1.6; }
.crm-situation-head > span { flex: 0 0 auto; padding: 5px 8px; border-radius: 999px; background: #eef3f3; color: var(--crm-accent); font-size: 10px; font-weight: 800; }
.crm-situation-topics { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.crm-situation-topics span { padding: 5px 8px; border-radius: 999px; background: #edf6f4; color: #284b44; font-size: 10px; }
.crm-situation-topics b { margin-right: 4px; color: var(--muted); font-size: 9px; }
.crm-situation-empty { margin-top: 10px; color: var(--muted); font-size: 10px; }
.crm-summary-meta { margin-top: 10px; color: var(--muted); font-size: 10px; }
.crm-summary-narrative { margin-top: 12px; padding: 12px 14px; border-left: 4px solid var(--crm-accent); border-radius: 5px; background: #fff; }
.crm-summary-narrative strong { display: block; margin-bottom: 5px; color: var(--crm-accent); font-size: 11px; }
.crm-summary-narrative p { margin: 0; color: #26343d; font-size: 12px; font-weight: 700; line-height: 1.75; }
.crm-summary-sections { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 9px; margin-top: 10px; }
.crm-summary-section { min-width: 0; padding: 10px 11px; border: 1px solid #e3e9e9; border-radius: 7px; background: #fff; }
.crm-summary-section > div { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.crm-summary-section strong { color: #17232c; font-size: 11px; }
.crm-summary-section time { flex: 0 0 auto; color: var(--muted); font-size: 9px; }
.crm-summary-section p { margin: 6px 0 0; color: #40505a; font-size: 10px; line-height: 1.6; }
.crm-summary-section.is-customer_need { border-top: 3px solid #e1b340; }
.crm-summary-section.is-service_solution { border-top: 3px solid #5289f3; }
.crm-summary-section.is-cost_and_quote { border-top: 3px solid #9270d3; }
.crm-summary-section.is-customer_decision { border-top: 3px solid #3a9b79; }
.crm-summary-section.is-timing_risk { border-top: 3px solid #d57665; }
.crm-summary-section.is-outcome { border-top: 3px solid #b14f52; }
.crm-memo-columns { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px; margin-top: 12px; }
.crm-memo-column { min-width: 0; padding: 10px; border-radius: 7px; background: #fff; }
.crm-memo-column.is-customer { border-top: 3px solid #e1b340; }
.crm-memo-column.is-service { border-top: 3px solid #5289f3; }
.crm-memo-column h4 { margin: 0 0 8px; font-size: 12px; }
.crm-memo-column ol { display: grid; gap: 7px; margin: 0; padding: 0; list-style: none; }
.crm-memo-column li { display: grid; grid-template-columns: 118px minmax(0, 1fr); gap: 9px; min-width: 0; padding: 8px 9px; background: #f7f9fa; }
.crm-memo-column li.is-empty { grid-template-columns: 1fr; }
.crm-memo-column time { color: var(--muted); font-size: 9px; }
.crm-memo-column strong, .crm-memo-column span { display: block; overflow-wrap: anywhere; }
.crm-memo-column strong { font-size: 11px; }
.crm-memo-column span { margin-top: 3px; color: #3f4c56; font-size: 10px; line-height: 1.55; }
.crm-situation-locked { margin-top: 12px; padding: 10px; border-radius: 6px; background: #f3f5f6; color: var(--muted); font-size: 11px; }

.crm-ai-journey { padding: 14px; background: #fbfcfc; }
.crm-ai-journey-head { display: flex; align-items: flex-start; justify-content: space-between; gap: 16px; margin-bottom: 12px; }
.crm-ai-journey-head h3 { margin: 0; }
.crm-ai-journey-head p { margin: 0; color: var(--muted); font-size: 11px; }
.crm-ai-journey-head > span { flex: 0 0 auto; padding: 5px 8px; border-radius: 999px; background: #eef3f3; color: var(--crm-accent); font-size: 10px; font-weight: 800; }
.crm-ai-baseline { display: grid; grid-template-columns: auto auto 1fr; align-items: center; gap: 8px 12px; margin: 0 0 12px; padding: 10px 12px; border: 1px solid #d6e5e2; border-radius: 8px; background: #f5faf9; }
.crm-ai-baseline > span { color: var(--muted); font-size: 10px; font-weight: 800; }
.crm-ai-baseline > strong { color: #143b36; font-size: 13px; }
.crm-ai-baseline > em { color: var(--crm-accent); font-size: 10px; font-style: normal; font-weight: 800; }
.crm-ai-baseline > small { grid-column: 1 / -1; color: var(--muted); font-size: 9px; }
.crm-ai-journey-grid { display: grid; grid-template-columns: repeat(6, minmax(0, 1fr)); gap: 8px; }
.crm-ai-node { position: relative; display: grid; grid-template-columns: 28px minmax(0, 1fr); gap: 7px; min-width: 0; padding: 10px 8px; border: 1px solid #dfe7e7; border-radius: 7px; background: #fff; }
.crm-ai-node-marker { display: grid; place-items: center; width: 26px; height: 26px; border-radius: 50%; background: #e5f2ef; color: #16735f; font-size: 11px; font-weight: 900; }
.crm-ai-node.is-inferred { border-color: #e7d69f; background: #fffaf0; }
.crm-ai-node.is-inferred .crm-ai-node-marker { background: #f8e8b7; color: #8a5a00; }
.crm-ai-node.is-authoritative_completed { border-color: #7ac9ad; background: #f0fbf6; box-shadow: inset 0 2px 0 #42a985; }
.crm-ai-node.is-authoritative_completed .crm-ai-node-marker { background: #16735f; color: #fff; }
.crm-empty-compact { color: var(--muted); font-size: 14px; }
.crm-ai-node.is-not_detected { opacity: .62; }
.crm-ai-node.is-not_detected .crm-ai-node-marker { background: #edf0f2; color: #879098; }
.crm-ai-node small, .crm-ai-node strong, .crm-ai-node em, .crm-ai-node p, .crm-ai-node time, .crm-ai-node div > span { display: block; overflow-wrap: anywhere; }
.crm-ai-node small { margin-bottom: 2px; color: var(--muted); font-size: 8px; font-weight: 800; letter-spacing: .04em; }
.crm-ai-node strong { font-size: 12px; }
.crm-ai-node em { margin-top: 3px; color: var(--crm-accent); font-size: 10px; font-style: normal; font-weight: 800; }
.crm-ai-node p { margin: 7px 0 0; color: #4f5962; font-size: 10px; line-height: 1.5; }
.crm-ai-node time { margin-top: 6px; color: var(--muted); font-size: 9px; }
.crm-ai-node div > span { margin-top: 4px; color: #5d696f; font-size: 9px; }
.crm-ai-evidence { display: inline-block; margin-top: 6px; color: var(--crm-accent); font-size: 9px; font-weight: 800; text-decoration: none; }
.crm-ai-conflict { color: #a44338 !important; }

.crm-form { min-height: 0; display: grid; grid-template-columns: 1fr 1fr; gap: 12px; overflow: auto; }
.crm-form > label { display: grid; gap: 6px; color: var(--muted); font-size: 12px; font-weight: 800; }
.crm-form input, .crm-form select, .crm-form textarea { width: 100%; min-width: 0; }
.crm-form textarea { min-height: 84px; resize: vertical; padding: 10px; border: 1px solid var(--line); border-radius: 6px; font: inherit; }
.crm-form-wide { grid-column: 1 / -1; }
.crm-form-message { min-height: 18px; margin: 0; color: var(--crm-danger); font-size: 12px; font-weight: 800; }
.crm-guidance { display: grid; gap: 5px; padding: 11px; border: 1px solid #cfdddd; border-radius: 7px; background: #f2f8f8; }
.crm-guidance strong { color: var(--crm-accent); font-size: 13px; }
.crm-guidance span { color: var(--muted); font-size: 12px; line-height: 1.55; }

@media (max-width: 1180px) {
  .crm-summary-band { grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .crm-staff-cockpit-summary { grid-template-columns: repeat(4, minmax(0, 1fr)); }
  .crm-staff-cockpit-metric:nth-child(4n) { border-right: 0; }
  .crm-metric:nth-child(3) { border-right: 0; }
  .crm-metric:nth-child(-n+3) { border-bottom: 1px solid var(--line); }
  .crm-review-grid, .crm-analysis-grid { grid-template-columns: 1fr; }
  .crm-ai-journey-grid { grid-template-columns: repeat(4, minmax(0, 1fr)); }
}

@media (max-width: 820px) {
  .crm-staff-cockpit-hero { align-items: stretch; flex-direction: column; }
  .crm-staff-cockpit-badge { min-width: 0; }
  .crm-staff-cockpit-grid { grid-template-columns: 1fr; }
  .crm-staff-trend-panel { grid-column: 1; }
  .crm-panel .crm-panel-head { align-items: stretch; flex-direction: column; }
  .crm-toolbar { justify-content: flex-start; }
  .crm-toolbar input[type="search"] { width: 100%; }
  .crm-owner-filters label, .crm-owner-filters select,
  .crm-owner-filters input[type="date"] { width: 100%; }
  .crm-owner-scope { align-items: flex-start; flex-direction: column; }
  .crm-security-note, .crm-source-health { align-items: flex-start; flex-direction: column; }
  .crm-detail-grid { grid-template-columns: 1fr 1fr; }
  .crm-detail-card.crm-detail-address { grid-column: 1 / -1; }
  .crm-situation { grid-column: 1 / -1; }
  .crm-track-card:last-child { grid-column: 1 / -1; }
  .crm-ai-journey-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

@media (max-width: 560px) {
  .crm-summary-band { grid-template-columns: 1fr 1fr; }
  .crm-staff-cockpit-summary { grid-template-columns: 1fr 1fr; }
  .crm-staff-cockpit-metric:nth-child(2n) { border-right: 0; }
  .crm-staff-alerts { grid-template-columns: 1fr; }
  .crm-staff-quality { grid-template-columns: 1fr; }
  .crm-metric:nth-child(n) { border-right: 1px solid var(--line); border-bottom: 1px solid var(--line); }
  .crm-metric:nth-child(2n) { border-right: 0; }
  .crm-metric:nth-last-child(-n+2) { border-bottom: 0; }
  .crm-detail-grid, .crm-form { grid-template-columns: 1fr; }
  .crm-detail-card.crm-detail-wide, .crm-detail-card.crm-detail-address, .crm-situation, .crm-form-wide { grid-column: 1; }
  .crm-situation-head { flex-direction: column; }
  .crm-summary-sections { grid-template-columns: 1fr; }
  .crm-memo-columns { grid-template-columns: 1fr; }
  .crm-memo-column li { grid-template-columns: 108px minmax(0, 1fr); }
  .crm-address-grid { grid-template-columns: 1fr 1fr; }
  .crm-ai-journey-head { flex-direction: column; }
  .crm-ai-journey-grid { grid-template-columns: 1fr; }
  .crm-detail-actions { justify-content: stretch; }
  .crm-detail-actions button { width: 100%; }
  .crm-owner-list-host { padding: 8px; }
}
.crm-date-label {
  color: var(--muted);
  font-size: 12px;
  white-space: nowrap;
}

.crm-voc-page { --voc-navy: #17353c; --voc-teal: #2f7d73; --voc-gold: #c39a3b; --voc-red: #b85c4d; }
.crm-voc-hero { display: flex; align-items: center; justify-content: space-between; gap: 24px; margin-bottom: 12px; padding: 22px 24px; border-radius: 10px; background: linear-gradient(125deg, #17353c, #245c61); color: #fff; box-shadow: 0 7px 20px rgba(20,50,57,.14); }
.crm-voc-hero .eyebrow { margin: 0 0 6px; color: #91d9cc; font-size: 10px; font-weight: 900; letter-spacing: .16em; }
.crm-voc-hero h2 { margin: 0; font-size: 26px; }
.crm-voc-hero > div:first-child > span { display: block; max-width: 720px; margin-top: 8px; color: #d5e8e5; font-size: 12px; line-height: 1.7; }
.crm-voc-hero-badge { display: grid; gap: 4px; min-width: 285px; padding: 12px 14px; border: 1px solid rgba(255,255,255,.18); border-radius: 8px; background: rgba(255,255,255,.08); }
.crm-voc-hero-badge strong { font-size: 12px; }
.crm-voc-hero-badge span { color: #cce1df; font-size: 10px; line-height: 1.5; }
.crm-voc-filter-panel { margin-bottom: 12px; }
.crm-voc-filters { align-items: end; }
.crm-voc-filters label { display: grid; gap: 5px; color: var(--muted); font-size: 10px; font-weight: 900; }
.crm-voc-filters select { min-width: 140px; }
.crm-voc-filters input[type="date"] { width: 142px; }
.crm-voc-coverage { display: flex; align-items: center; justify-content: space-between; gap: 16px; margin: 0 16px 14px; padding: 10px 12px; border-left: 4px solid #8b969a; border-radius: 6px; background: #f5f7f8; color: #4c5960; font-size: 11px; line-height: 1.5; }
.crm-voc-coverage.is-complete { border-left-color: var(--voc-teal); background: #eef8f5; color: #27685d; }
.crm-voc-coverage.is-unverified { border-left-color: var(--voc-gold); background: #fff8e8; color: #765b1b; }
.crm-voc-coverage.is-failed { border-left-color: var(--voc-red); background: #fff2ef; color: #8d4035; }
.crm-voc-coverage span { flex: 0 0 auto; font-size: 10px; }
.crm-voc-summary { grid-template-columns: repeat(8, minmax(0, 1fr)); }
.crm-voc-metric { min-width: 0; padding: 14px; border-top: 3px solid #829399; border-right: 1px solid var(--line); background: #fff; }
.crm-voc-metric:last-child { border-right: 0; }
.crm-voc-metric span, .crm-voc-metric small { display: block; color: var(--muted); font-size: 9px; font-weight: 800; }
.crm-voc-metric strong { display: block; margin: 6px 0 4px; color: #20363d; font-size: 22px; font-variant-numeric: tabular-nums; }
.crm-voc-metric.is-voice { border-top-color: var(--voc-teal); }
.crm-voc-metric.is-negative { border-top-color: var(--voc-red); }
.crm-voc-metric.is-concern { border-top-color: var(--voc-gold); }
.crm-voc-metric.is-unclassified { border-top-color: #7e8990; }
.crm-voc-metric.is-action { border-top-color: #567d9c; }
.crm-voc-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px; }
.crm-voc-panel { min-width: 0; overflow: hidden; }
.crm-voc-trend-panel, .crm-voc-evidence-panel, .crm-voc-actions-panel { grid-column: 1 / -1; }
.crm-voc-trend { min-height: 210px; padding: 16px; overflow-x: auto; }
.crm-voc-trend-chart { display: grid; grid-auto-columns: minmax(62px, 1fr); grid-auto-flow: column; align-items: end; gap: 10px; min-width: 620px; height: 180px; }
.crm-voc-trend-chart article { display: grid; grid-template-rows: 20px minmax(0,1fr) 18px 22px; align-items: end; height: 100%; text-align: center; }
.crm-voc-trend-chart strong { color: #25434a; font-size: 10px; }
.crm-voc-trend-chart article > div { position: relative; height: 100%; border-radius: 5px 5px 2px 2px; background: #edf3f3; }
.crm-voc-trend-chart i, .crm-voc-trend-chart b { position: absolute; right: 0; bottom: 0; left: 0; display: block; border-radius: 5px 5px 2px 2px; }
.crm-voc-trend-chart i { background: linear-gradient(180deg, #59b69f, #2f7d73); }
.crm-voc-trend-chart b { background: rgba(195,154,59,.55); }
.crm-voc-trend-chart span, .crm-voc-trend-chart small { color: var(--muted); font-size: 9px; }
.crm-voc-topic-list { display: grid; gap: 8px; padding: 4px 16px 16px; }
.crm-voc-topic-row { display: grid; grid-template-columns: minmax(0,1fr) auto; align-items: center; gap: 8px; }
.crm-voc-topic-main { display: grid; grid-template-columns: minmax(150px, .8fr) minmax(100px, 1.2fr); align-items: center; gap: 12px; min-height: 0; padding: 9px 10px; border: 1px solid #e1e8e8; background: #fff; color: inherit; text-align: left; }
.crm-voc-topic-main:hover { border-color: #91beb6; background: #f6fbfa; }
.crm-voc-topic-main span, .crm-voc-topic-main strong, .crm-voc-topic-main small { display: block; min-width: 0; }
.crm-voc-topic-main strong { color: #24383e; font-size: 11px; }
.crm-voc-topic-main small { margin-top: 3px; color: var(--muted); font-size: 9px; }
.crm-voc-topic-main i { height: 7px; overflow: hidden; border-radius: 999px; background: #edf1f2; }
.crm-voc-topic-main b { display: block; height: 100%; border-radius: inherit; background: var(--voc-teal); }
.crm-voc-topic-action { padding: 7px 8px; font-size: 9px; }
.crm-voc-evidence { display: grid; grid-template-columns: repeat(2,minmax(0,1fr)); gap: 10px; padding: 4px 16px 16px; }
.crm-voc-evidence blockquote { margin: 0; padding: 12px 14px; border-left: 3px solid var(--voc-gold); border-radius: 6px; background: #fffaf0; }
.crm-voc-evidence p { margin: 0; color: #34444a; font-size: 11px; line-height: 1.7; overflow-wrap: anywhere; }
.crm-voc-evidence footer { margin-top: 7px; color: var(--muted); font-size: 9px; }
.crm-voc-detail { grid-column: 1 / -1; display: flex; flex-wrap: wrap; gap: 8px 16px; padding: 12px 14px; border-radius: 6px; background: #eef8f5; color: #335a55; font-size: 10px; }
.crm-voc-detail strong, .crm-voc-detail small { width: 100%; }
.crm-voc-evidence-error { grid-column: 1 / -1; display: grid; gap: 8px; justify-items: start; padding: 18px; border-left: 4px solid var(--voc-red); border-radius: 6px; background: #fff2ef; color: #8d4035; }
.crm-voc-compare { padding: 4px 14px 16px; overflow-x: auto; }
.crm-voc-compare table { width: 100%; min-width: 520px; border-collapse: collapse; font-size: 10px; }
.crm-voc-compare th, .crm-voc-compare td { padding: 8px; border-bottom: 1px solid var(--line); text-align: right; }
.crm-voc-compare th:first-child, .crm-voc-compare td:first-child { text-align: left; }
.crm-voc-compare small { display: block; margin-top: 2px; color: var(--muted); font-size: 8px; }
.crm-voc-linkage { display: grid; gap: 8px; padding: 16px; color: #314b52; }
.crm-voc-linkage strong { font-size: 15px; }
.crm-voc-linkage span, .crm-voc-linkage small { color: var(--muted); font-size: 10px; }
.crm-voc-actions { display: grid; gap: 8px; padding: 4px 16px 16px; }
.crm-voc-actions article { display: flex; align-items: center; justify-content: space-between; gap: 14px; padding: 11px 12px; border-left: 3px solid #567d9c; border-radius: 6px; background: #f5f8fa; }
.crm-voc-actions article.is-closed { border-left-color: var(--voc-teal); background: #f1f8f6; }
.crm-voc-actions article > div { display: flex; align-items: center; gap: 10px; min-width: 0; }
.crm-voc-actions article > div:first-child { display: grid; gap: 4px; }
.crm-voc-actions strong { color: #25383f; font-size: 11px; }
.crm-voc-actions span, .crm-voc-actions time { color: var(--muted); font-size: 9px; }
.crm-voc-actions b { color: var(--voc-teal); font-size: 9px; }
.crm-voc-empty { grid-column: 1 / -1; padding: 20px; color: var(--muted); text-align: center; font-size: 11px; }

@media (max-width: 1180px) {
  .crm-voc-summary { grid-template-columns: repeat(3,minmax(0,1fr)); }
}
@media (max-width: 820px) {
  .crm-voc-hero { align-items: stretch; flex-direction: column; }
  .crm-voc-hero-badge { min-width: 0; }
  .crm-voc-grid { grid-template-columns: 1fr; }
  .crm-voc-trend-panel, .crm-voc-evidence-panel, .crm-voc-actions-panel { grid-column: 1; }
  .crm-voc-evidence { grid-template-columns: 1fr; }
  .crm-voc-coverage, .crm-voc-actions article { align-items: flex-start; flex-direction: column; }
  .crm-voc-filters label, .crm-voc-filters select, .crm-voc-filters input[type="date"] { width: 100%; }
}
@media (max-width: 560px) {
  .crm-voc-summary { grid-template-columns: 1fr 1fr; }
  .crm-voc-topic-main { grid-template-columns: 1fr; }
  .crm-voc-actions article > div { align-items: flex-start; flex-wrap: wrap; }
}

.crm-load-status { color: var(--muted); font-size: 11px; font-weight: 700; white-space: nowrap; }
button.is-loading { cursor: wait; opacity: .82; }
button.is-loading::before {
  width: 12px;
  height: 12px;
  margin-right: 7px;
  border: 2px solid currentColor;
  border-right-color: transparent;
  border-radius: 50%;
  content: "";
  display: inline-block;
  vertical-align: -2px;
  animation: crm-loading-spin .7s linear infinite;
}
@keyframes crm-loading-spin { to { transform: rotate(360deg); } }
@media (prefers-reduced-motion: reduce) { button.is-loading::before { animation-duration: 1.6s; } }
/* Sales process trial: reuses the existing CRM cards and permission controls. */
.crm-sales-card { grid-column: 1 / -1; }
.crm-sales-card details, .crm-sales-metrics details { margin: 12px 0; }
.crm-sales-card summary, .crm-sales-metrics summary { cursor: pointer; font-weight: 600; }
.crm-sales-priority { font-size: 24px; color: #165dba; }
.crm-decay-notice { margin: 10px 0; padding: 9px 11px; border-left: 3px solid var(--crm-warning); border-radius: 6px; background: var(--soft-amber); color: #8a5a12; font-size: 13px; line-height: 1.6; }
.crm-sales-form { display: flex; flex-wrap: wrap; gap: 12px; align-items: end; margin: 12px 0; }
.crm-sales-form label { display: flex; flex-direction: column; gap: 5px; flex: 1 1 200px; }
.crm-sales-form input, .crm-sales-form select { padding: 8px; min-width: 0; border: 1px solid #d6deea; border-radius: 6px; }
.crm-sales-form button { padding: 8px 14px; }
.crm-sales-form .crm-form-message { flex: 1 0 100%; }
.crm-sales-list { list-style: none; padding: 0; max-height: 360px; overflow: auto; }
.crm-sales-list li { padding: 10px 0; border-bottom: 1px solid #e4e9f1; }
.crm-sales-list small { display: block; color: #64748b; }
.crm-sales-metrics { margin: 14px 0; }
.crm-sales-metric-results { display: grid; grid-template-columns: repeat(auto-fit,minmax(240px,1fr)); gap: 14px; }
.crm-sales-metric-results > p { grid-column: 1 / -1; }
.crm-sales-metric-results article { padding: 14px; border: 1px solid #e4e9f1; border-radius: 8px; }

.crm-sales-kpi { grid-column: 1 / -1; }
.crm-sales-kpi .crm-sales-list > li { overflow-wrap: anywhere; }

/* 客资资质：人工确认卡，复用详情卡网格与销售表单样式。 */
.crm-qualification-card { grid-column: 1 / -1; }
.crm-qualification-facts { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: 10px; margin: 12px 0; }
.crm-qualification-fact { padding: 10px; border: 1px solid #e4e9f1; border-radius: 8px; }
.crm-qualification-fact dt { color: #64748b; font-size: 12px; }
.crm-qualification-fact dd { display: flex; flex-direction: column; gap: 4px; margin: 6px 0 0; }
.crm-qualification-fact small { color: #64748b; }
.crm-qualification-grade { font-weight: 600; color: #165dba; }
.crm-qualification-suggestions { max-height: none; }

/* 待曝光清单：内部视图，可切换 tab，登记触达为人工登记而非对客发送。 */
.crm-sync-scope { align-self: center; max-width: 360px; color: var(--muted); font-size: 11px; font-weight: 700; line-height: 1.45; }
.crm-workbench-guide { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 10px; padding: 12px 16px; border-bottom: 1px solid var(--line); background: #f6f9fa; }
.crm-workbench-guide article { display: grid; grid-template-columns: 28px minmax(0, 1fr); grid-template-rows: auto auto; column-gap: 8px; align-items: start; padding: 10px 12px; border: 1px solid #dbe6e6; border-radius: 8px; background: #fff; }
.crm-workbench-guide article > span { grid-row: 1 / 3; display: grid; place-items: center; width: 28px; height: 28px; border-radius: 999px; background: var(--crm-accent-soft); color: var(--crm-accent); font-size: 12px; font-weight: 900; }
.crm-workbench-guide strong { color: var(--ink); font-size: 12px; }
.crm-workbench-guide small { color: var(--muted); font-size: 11px; line-height: 1.45; }
.crm-workbench-steps { display: flex; flex-wrap: wrap; gap: 6px; margin: 0 0 8px; color: var(--muted); font-size: 11px; }
.crm-workbench-steps span { padding: 3px 8px; border-radius: 999px; background: #eef4f4; color: #2f6f73; font-weight: 800; }
.crm-batch-form { align-items: flex-end; padding: 10px; border: 1px solid #d9e7e7; border-radius: 9px; background: #f7fbfb; }
.crm-batch-form label { flex: 1 1 150px; }
.crm-batch-count { flex: 0 0 auto; align-self: center; padding: 4px 9px; border-radius: 999px; background: #17353c; color: #fff; font-size: 11px; font-weight: 800; }
.crm-workbench-list { max-height: 520px; }
.crm-workbench-item { display: grid; gap: 7px; padding: 12px !important; border: 1px solid #dfe7ef !important; border-radius: 8px; background: #fff; }
.crm-workbench-item-head { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.crm-workbench-select { flex: 0 0 auto; }
.crm-workbench-customer { min-width: 0; overflow-wrap: anywhere; font-size: 14px; }
.crm-workbench-grade { margin-left: auto; }
.crm-workbench-meta { display: flex; flex-wrap: wrap; gap: 4px 14px; color: #64748b; font-size: 11px; overflow-wrap: anywhere; }
.crm-workbench-item .crm-sales-reason { margin: 0; padding: 7px 9px; border-radius: 6px; background: #fff8e8; color: #8a5a12; }
.crm-workbench-actions { display: flex; justify-content: flex-end; }
.crm-workbench-views { flex-wrap: wrap; }
.crm-workbench-reclassify { display: inline-flex; align-items: center; gap: 8px; }
.crm-workbench-reclassify[hidden] { display: none !important; }
.crm-workbench-reclassify-bar { position: sticky; top: 0; z-index: 8; display: flex; align-items: center; justify-content: flex-end; gap: 10px; flex-wrap: wrap; margin: 0 0 12px; padding: 10px 16px; border: 1px solid var(--line); border-radius: 8px; background: rgba(255,255,255,.97); box-shadow: 0 1px 2px rgba(16,24,40,.04); }
.crm-workbench-reclassify-bar[hidden] { display: none !important; }
.crm-workbench-reclassify-label { margin-right: auto; color: var(--muted); font-size: 11px; font-weight: 900; letter-spacing: .04em; }
.crm-workbench-views button.is-active { background: #165dba; color: #fff; border-color: #165dba; }
.crm-exposure-items { max-height: none; }
.crm-exposure-head { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.crm-exposure-content { display: flex; flex-direction: column; gap: 6px; margin: 8px 0; padding: 10px; border: 1px solid #e4e9f1; border-radius: 8px; }
.crm-exposure-content .crm-cell-inline { display: flex; flex-wrap: wrap; gap: 6px; }
.crm-exposure-actions { display: flex; flex-direction: column; gap: 8px; }
.crm-exposure-actions .crm-sales-form[hidden] { display: none; }

/* 资质卡必填/完整度/保存提示（S1 新载体：日期 + 值集 + 3 项必填）。 */
.crm-qualification-required { margin-left: 6px; padding: 1px 6px; border-radius: 999px; background: var(--soft-red, #fde8e8); color: var(--crm-danger, #b42318); font-size: 11px; font-weight: 700; }
.crm-qualification-complete { font-weight: 600; }
.crm-qualification-complete.is-missing { color: var(--crm-danger, #b42318); }
.crm-qualification-complete.is-done { color: var(--green, #067647); }
.crm-qualification-notice { margin: 6px 0; padding: 8px 10px; border-radius: 8px; background: var(--soft-amber, #fef6e0); color: var(--crm-warning, #b54708); font-weight: 600; }
.crm-sales-form input[type="date"] { padding: 7px 8px; min-width: 0; border: 1px solid #d6deea; border-radius: 6px; }

/* 历史数据回填：页面自助入口，进度条 + 结果摘要。 */
.crm-backfill-card { margin-top: 14px; }
.crm-backfill-platforms { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; border: 1px solid #e4e9f1; border-radius: 8px; padding: 8px 12px; margin: 0; }
.crm-backfill-platforms legend { padding: 0 4px; color: #64748b; font-size: 12px; }
.crm-backfill-actions { display: inline-flex; gap: 8px; align-items: center; }
.crm-backfill-progress { margin: 12px 0; }
.crm-backfill-bar { height: 10px; border-radius: 999px; background: #e8edf5; overflow: hidden; }
.crm-backfill-bar > span { display: block; height: 100%; background: #165dba; transition: width 0.4s ease; }
.crm-backfill-progress p { margin: 8px 0 0; font-size: 13px; color: #334155; }
.crm-backfill-result { margin: 12px 0; padding: 12px; border: 1px solid #e4e9f1; border-radius: 8px; }
.crm-backfill-result p { margin: 0 0 6px; font-weight: 600; }
.crm-backfill-result small { color: #64748b; }

/* 分层调度工作台：核验队列 / 到期待办视觉升级。 */
.crm-review-grid { align-items: start; }
.crm-review-grid .crm-detail-card { border-radius: 10px; border-color: #e3e9f1; box-shadow: 0 1px 2px rgba(16, 24, 40, .04); }
.crm-review-grid .crm-detail-card > h3 { display: flex; align-items: center; gap: 8px; margin-bottom: 12px; color: var(--ink); font-size: 14px; }
.crm-review-grid .crm-detail-card > h3::before { content: ""; width: 3px; height: 14px; border-radius: 999px; background: var(--crm-accent); }
.crm-detail-count { display: inline-grid; place-items: center; min-width: 20px; height: 20px; padding: 0 6px; border-radius: 999px; background: var(--crm-accent-soft); color: var(--crm-accent); font-size: 11px; font-weight: 900; line-height: 1; }
.crm-detail-count:empty { display: none; }
.crm-workbench-list { max-height: 540px; }
.crm-sales-list.crm-workbench-list > li.crm-workbench-item { transition: box-shadow .15s ease, transform .15s ease; }
.crm-sales-list.crm-workbench-list > li.crm-workbench-item:hover { box-shadow: 0 6px 16px rgba(16, 24, 40, .08); transform: translateY(-1px); }
.crm-workbench-item.is-review { border-left: 3px solid var(--crm-warning) !important; background: #fffdf7; }
.crm-workbench-item.is-overdue { border-left: 3px solid var(--crm-danger) !important; background: #fffafa; }
.crm-workbench-item-head strong { min-width: 0; margin-right: auto; font-size: 13px; line-height: 1.4; }
.crm-workbench-code { padding: 1px 6px; border-radius: 4px; background: #f1f5f9; color: #334155; font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-size: 11px; overflow-wrap: anywhere; }
.crm-workbench-actions { flex-direction: column; align-items: flex-end; }
.crm-workbench-actions.crm-workbench-actions-inline { flex-direction: row; align-items: center; justify-content: flex-end; gap: 8px; flex-wrap: wrap; }
.crm-workbench-actions details { display: flex; flex-direction: column; align-items: flex-end; width: 100%; margin: 0; }
.crm-workbench-actions.crm-workbench-actions-details details { width: auto; }
.crm-workbench-actions.crm-workbench-actions-details details[open] { width: 100%; }
.crm-workbench-actions .crm-sales-form { width: 100%; margin: 4px 0 0; }
.crm-workbench-action { display: inline-flex; align-items: center; gap: 6px; padding: 6px 12px; border-radius: 6px; background: var(--crm-accent); color: #fff; cursor: pointer; font-size: 12px; font-weight: 800; list-style: none; }
.crm-workbench-action::-webkit-details-marker { display: none; }
.crm-workbench-action::after { content: "›"; font-size: 15px; line-height: 1; transition: transform .15s ease; }
.crm-workbench-actions details[open] .crm-workbench-action::after { transform: rotate(90deg); }

/* Workbench responsive overrides must come after the base rules above. */
@media (max-width: 820px) {
  .crm-workbench-guide { grid-template-columns: 1fr; }
  .crm-batch-form label { flex: 1 1 100%; }
  .crm-batch-count { align-self: flex-start; }
}